Terms of Use

These terms cover everything you need to know about using our site, placing orders, paying, and receiving your shipment. We know policy pages can be a slog, so we've tried to keep this straightforward. By browsing, creating an account, or checking out, you're agreeing to what follows.

Things change — product availability, delivery times, payment options, promotions, and how we operate may shift as needed. We'll update this page when that happens.

Inventory Reservation

When you hit "submit order," we immediately pull your items from our shelves and hold them for you. That hold lasts 8 hours while you complete payment.

If we don't receive your payment within that window, your items go back into general stock. We can't promise they'll still be there if you pay late, especially when stock is running low.

Changing or Duplicating Orders

Need to swap a product, adjust quantities, or fix your shipping address? Contact our support team first. Don't place a second order to "replace" the first one unless we specifically tell you to.

Duplicate orders tie up inventory, trigger extra verification steps, and slow everything down for everyone. Once your order is already being packed or shipped, we may not be able to make changes at all.

How We Process Orders

We start working on your order as soon as your payment clears. Here's how it flows:

1. Payment cleared — We verify your transaction and add your order to the queue.
2. Order prepped — We pick, check, and pack your items.
3. Shipped & notified — Tracking info is added to your order and sent your way.

Payments that come in before our daily cutoff (Monday–Friday) usually enter the queue that same business day. Anything after the cutoff rolls to the next business day.

Most orders are ready to ship within about 24 business hours. Weekends, holidays, high volume, payment verification, inventory checks, or address issues can stretch that a bit — we appreciate your patience.

Important distinction: processing time and delivery time are two separate things. Delivery estimates start counting once the carrier has your package, not when you first placed the order.

Payments, Pricing & Promotions

You're responsible for sending the exact amount shown at checkout and following the payment instructions carefully. An order isn't officially "paid" until we've received and confirmed your funds.

Crypto payments: exchange rates and network fees can shift between the moment you submit your order and when your payment arrives. Any wallet, exchange, or network fees are on you unless we explicitly state otherwise.

Discounts and promos: coupon codes, first-order offers, crypto discounts, and special pricing may have their own eligibility rules. You generally can't stack promotions unless the checkout page specifically says you can.

Our current crypto discount applies automatically to eligible, full-price items. It doesn't work on already-discounted products and can't be combined with other codes unless checkout says otherwise.

Prices, promotions, and payment methods can change or end without warning. The total you see during checkout is the final word for that specific order.

Shipping, Tracking & Delivery

Available shipping options are shown at checkout or on our shipping info page. Carriers, routes, transit times, and methods vary based on your location, which warehouse your items ship from, and current conditions.

When tracking is available, we'll send shipment details to your account email or post them directly on your order status page. Start checking tracking as soon as you get that confirmation.

Carrier scans don't always show up instantly, and updates can lag. Estimated delivery dates are just that — estimates, not guaranteed appointments.

Your responsibilities here:

• Get the address right. A complete, accurate delivery address is on you. Orders sent to wrong, outdated, or incomplete addresses may not qualify for replacement. Catch an error? Contact support immediately.
• Watch your tracking. Keep an eye on it and flag anything unusual to us quickly.
• Pick a safe spot. Choose a delivery location where your mail won't sit unattended or get stolen.
• Stay reachable. Keep your email and contact info current throughout the whole process.

Your Account & Security

One account per customer, please. Give us accurate info when you sign up, order, or reach out for help.

Need to update your email, shipping address, or password? Contact support — we'll handle it. Don't create a new account to "fix" an old one. Support can also help you recover access if you're locked out.

Multiple accounts, conflicting details, suspicious payment patterns, or other red flags may prompt extra security checks. Your order or account could be temporarily paused while we review things.

Reward points, referral credits, promo eligibility, and order history don't transfer between accounts. You're also responsible for keeping your login info secure and for anything that happens under your account. If you think someone got into your account without permission, tell us right away.

No Refunds — Replacements & Reships Only

Once we receive your payment, we don't issue cash or crypto refunds, and orders can't be canceled.

If something goes wrong with delivery — lost package, never arrived, seized by customs, or another qualifying shipping issue — you may be eligible for one free reshipment under our Shipping and Reship Policy. Every case is reviewed individually based on your destination, tracking history, delivery status, whether your address was correct, and whatever documentation you can provide.

A reship isn't automatic. We may deny a request if tracking shows the package was delivered, you gave us a bad address, you didn't pick it up, you didn't follow delivery instructions, or you can't supply the evidence we need.

We might ask for tracking records, carrier docs, delivery confirmation, seizure paperwork, photos, or other proof to review your claim. Submitting a request doesn't guarantee approval.

For full details on what's covered, what's not, and how to file a claim, see our Shipping and Reship Policy.

What We Expect From You

By placing an order, you're confirming that you'll:

• Give us accurate account, contact, billing, and delivery info.
• Double-check your cart and total before paying.
• Follow payment instructions and send the correct amount.
• Keep an eye on your email, order updates, and tracking.
• Make sure your delivery address is secure and can actually receive packages.
• Know your local laws, import rules, and restrictions.
• Use products responsibly and get professional guidance when needed.

We're not responsible for delays, losses, restrictions, or other problems caused by incorrect info you provided, failure to monitor your delivery, carrier mistakes, customs holds, legal restrictions, force majeure, or anything else outside our reasonable control.

When These Terms Change

We may update these terms whenever our procedures, shipping setups, payment options, promotions, security needs, or legal obligations shift. Updated terms take effect as soon as they're posted here, unless we say otherwise.

Give this page a quick read before placing a new order. If another policy page (like shipping, privacy, or a specific promotion) contradicts something here, the more specific page wins.