Refund Policy

Let's be upfront: Dragon Pharma Store does not issue refunds. Once your payment clears, that sale is final. We also can't cancel orders after payment has been received. We know that sounds rigid, so here's exactly how we handle things when delivery doesn't go as planned.

What We Do Instead: Replacements & Reships

If your package goes missing, never shows up, gets seized by customs, or runs into another qualifying shipping problem, you may be eligible for one free reshipment under our Shipping and Reship Policy. Every situation is reviewed individually — we look at your destination, tracking history, delivery status, whether your address was spot-on, and whatever documentation you can share with us.

When a Reship Might Not Be Available

A replacement shipment isn't automatic. We may have to decline a request if:

• Tracking shows the package was successfully delivered.
• The address you provided was incorrect or incomplete.
• You didn't collect the package or follow delivery instructions.
• You can't provide the evidence we need to review your case.

What We'll Need From You

To review your claim, we might ask for tracking records, carrier documentation, delivery confirmation, seizure paperwork, photos, or any other proof that helps us understand what happened. Sending in a request doesn't guarantee approval, but we'll look at every case fairly and get back to you as quickly as we can.

Need the Full Breakdown?

For complete details on what's covered, what's excluded, and step-by-step instructions on filing a claim, head over to our Shipping and Reship Policy.

Dragon Pharma Store Refunds: No cash or crypto refunds — but if something goes wrong in transit, we've got your back with a fair replacement process.